Singapore Malaysia for First Timers

Useful Tips Before Booking

• Private Transfers doesn’t imply that the Vehicle is on Disposal. The vehicle will only pick you and drop you at the attraction at specified timings. Maximum waiting time in private tours/transfers is 30 minutes from the time of pickup. If you are not found at the pickup point within time, it will be considered a No Show.
• Seat in coach (SIC) transfers implies that transfers will be in a shared bus which will have other co-passengers. You are requested to be at the place of pick up / hotel lobby at least 5 minutes before pickup time. Sometime you may have to wait for a period of about 30-45 minutes depending upon traffic, location of the hotel on the route and picking up of other guests.
• The pickup timings for shared (SIC) transfers are subject to change (prepone or postpone) based on your hotel location and the route of the pickup vehicle. Any change will be intimated by message on Telegram app.
• Maximum waiting time in shared (SIC) pickups is 5 minutes. The guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after waiting for 5 minutes and it will be considered a No Show.
• For pickup and drop to residential area, pickup can only be done in private vehicle and there will be extra surcharge applicable payable directly at the time of pickup.
• Any one above the age of 12 years has to be doubly vaccinated using WHO approved vaccines to enter Singapore. If you have a child who is above 12 years at the time of travel, please ensure they are double vaccinated, or else they will be required to quarantine for 7 days upon arrival in Singapore.
• For fully vaccinated travelers, you need to complete your SG Arrival Card (SGAC) up to 3 days before arrival. Upon the completion of your SGAC submission, you will receive an email acknowledgement which you can present for smoother pre-boarding and immigration checks.
• If you are traveling from Singapore to Kuala Lumpur or vice versa by Coach, please note that the journey may take 6-7 hours and coaches can be delayed if there is rush at immigration.
• All indoor and outdoor theme parks at Genting Highlands are closed. You can only do the cable car ride at Genting. Most travelers consider as a waste of time just going and coming back.
• From 6th Feb to 10th Feb, Batu Caves will not be covered enroute Genting trip due to the crowd for Thaipusam celebration at Batu Caves.
• If the stay is outside city area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
• Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
• Please note City Tour and Half Day Sentosa tour happen on the same day. In case Sentosa has to be on a separate day, then please opt for Full Day Sentosa tour.
• Standard check-in time in Singapore is 2 pm and some hotel may have check-in time of 3 pm as well. You may need to wait if you reach early as early check-in is not guaranteed.
• You will need to be ready on time mentioned in the itinerary when the pickup of tour starts. Drivers may not wait if there is any delay.
• There are no guides provided during sightseeing tours. You will be only dropped and picked up and you will need to explore attractions on your own.
• Room sizes in 3 Star and some 4 Star Hotels in Singapore are small Boss Hotel (150 sqft), V Hotel Lavender (150 sq ft), J8 Hotel (150 sq ft), Ibis Novena (190 sq ft), Parc Sovereign Tyrwhytt (200 sq ft) and Aqueen Lavender (130 sq ft). Upgrade to good 4 star hotels to get larger rooms.
• All tours and transfers are on SIC (Seat in Coach basis) unless converted to Private. Tours may include multiple pickup points (4-5 hotels) for other passengers.
• For any change in pickup timing of private tours/transfers, request has to be made at least 24 hours in advance in the Telegram app. Any request for last minute changes would not be considered.
• Vehicle provided is based on the number of people travelling. Extra charges will be applicable if additional vehicles (or vehicle with bigger capacity) are required due to travellers carrying extra or oversized luggage.
• If the stay is outside city area or at a residential area, there will be extra charges applicable for both private and shared transfers. These charges have to be paid directly before boarding the vehicle.
• From January 1, 2023, a tourism tax of RM 10 per room per night will be charged by hotels in Malaysia which has to be paid to the hotels directly at the time of check-in
• At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
• Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
• For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
• We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
• The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decide to charge extra cost based on the height of the children or wrong information as per Passport, then the cost has to be borne by the customer on site.
• Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
• We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.